Frequently Asked Questions

About Kratom:

What is Kratom?

Kratom (Mitragyna Speciosa) is a tropical deciduous and evergreen tree in the coffee family (Rubiaceae) native to Southeast Asia. For centuries, kratom has been a staple in traditional Asian medicine. Its leaves are typically chewed fresh or brewed into a tea to uplift mood, support relief, and promote overall ease.

Due to its bitter taste, westerners have tried to be creative to make the leaf more palatable. The crushing up of the leaves and turning them into powder allows for easy ingestion. Nowadays, powdered kratom extracts are also made into capsules and even gummies for even easier consumption.

How is Kratom used traditionally?

Traditionally, Kratom leaves were chewed for their effects, but in contemporary usage, they have been processed into a variety of consumable forms such as powders, capsules, shots, gummies and more.

What are the different color strains of Kratom?

Kratom strains are primarily classified into three different colors – red, white, and green – which refer to the color of the veins in the leaves, each reputed to have distinct effects and properties.

What effects can I expect from different strains of Kratom?

Different strains of Kratom are believed to have various effects; white strains are often associated with enhanced focus and increased energy, while red and green strains are generally linked with promoting relaxation and boosting mood, respectively.

Frequently Asked Questions

Product Information:

What forms of Kratom do you sell?

We offer a diverse range of Kratom products including capsules, powder, gummies, and convenient ready-to-consume shots.

How are your Kratom products sourced and processed?

Our Kratom products are responsibly sourced from its native region Thailand, and they undergo rigorous processing and quality control measures in the United States.

How should Kratom be stored?

To maintain its freshness and potency, Kratom should be stored in a cool, dry place, away from sunlight, and in an airtight container.

Do you lab test you product?

Since inception in 2013 we have taken all measures to insure the safety of our customers. All products received are tested for Alkaloid, Heavy Metals and Microbiology you can search your lab results here. As a registered American Kratom Association approved vendor we’re required to audit our GMP procedures which require routine lab testing of all products.

Frequently Asked Questions

Ordering and Shipping:

How can I place an order?

You can easily place an order either through our user-friendly online secure platform or by giving us a call at 800-985-6429.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express and JCB. We also accepted Sezzle (hyperlink sezzle site) buy now pay later.

How soon will my order be shipped after I place it?

Orders placed before 3pm Eastern Central Time are dispatched on the same day, barring holidays and unforeseen circumstances such as natural disasters.

Do you ship internationally?

Yes, with the exception of the following countries: Australia, Denmark, Finland, Israel, Japan, Latvia, Lithuania, Malaysia, Myanmar (Burma), New Zealand, Poland, Romania, Russia, Singapore, South Korea, Sweden,Turkey, Vietnam.

How can I track my order?

To track your order, simply log into your account and navigate to your dashboard. Additionally, you can use the "track my order" (hyperlink to url) link for real-time shipping updates.

How long does my shipment take to arrive?

Our shipping options and their respective delivery times are as follows:

  • USPS First-Class: Arrival in 3-5 business days
  • USPS Priority Mail: Arrival in 2-3 business days
  • USPS Express: Arrival in 1-2 business days
  • UPS Ground: Arrival in 3-5 business days
  • UPS 2 Day Air: Arrival in 2 business days
  • UPS Next Day Air: Arrival in 1 business day

Please note, PurKratom is not accountable for any delays caused by USPS or UPS. For more information, refer to our shipping policy.

Is my shipment insured?

Yes, all our packages come with insurance if you opt for the Aftership insurance at the point of purchase. In cases where additional insurance wasn't purchased, and there is a situation of lost or damaged goods, we will initiate a claim with our shipping provider. Upon approval, we'll arrange for your order to be reshipped. Please note that based on your order history, our customer support team may expedite the process and reship your order without waiting for the claim's approval from the shipping provider.

Frequently Asked Questions

Returns and Refunds:

What is your return policy?

We offer a hassle free 30 Day Money Back Guaranteed!. Simply reach out to our wonderful support staff and we will provide instructions on how to return your shipment. We strive for customer satisfaction, if you are not satisfied with the product you received, we will gladly offer a replacement, at times we analyze your order details and will not request a return of shipment.

How can I return a product?

Please contact our support staff at

How long does it take to process a refund?

After a refund has been initiated, it typically takes around 5-7 business days for the transaction to reflect in your account.

Frequently Asked Questions

Safety and Legal Issues:

Is it legal to buy and use Kratom in my area?

The legality of Kratom varies by country and even by regions within countries, so it's important to research the specific laws in your area. In the United States, it's legal on a federal level, but some states have bans or controls on Kratom. We have parameters in place to avoid shipping products to a restricted area.

Can Kratom be used in combination with other substances?

Combining Kratom with other substances can increase the risk of adverse effects and is generally not recommended. The interaction of Kratom with other substances, especially prescription medications, alcohol, and other psychoactive substances, can lead to serious complications. Always consult with a healthcare professional before combining Kratom with any other substance.