Once you have received an email from us that your order has been shipped, you can simply follow the link and to track your order. You typically receive an email confirmation immediately after the order has been shipped. If you're unable to track your shipment or need further assistance, please contact us!

If you accidentally entered the wrong address for your shipment please contact us immediately after you have placed your order, as we ship orders same day.

Purkratom.com only ships to the Continental US and Hawaii

• USPS First-Class arrives takes 3-5 Business Days,
• USPS Priority Mail arrives in 2-3 Business Days
• USPS Express arrives in 1-2 Business Day
• UPS Ground arrives in 3-5 Business Days
• UPS 2 Day Air arrives in 2 Business Days
• UPS Next Day Air arrives in 1 Business Day
*PurKratom is not responsible for any delays from USPS nor UPS.

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Yes, you can. You can also set image border colours.
Yes, our customer service team is available on weekends, via email communication online. We are closed on certain holidays.
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We offer a 30 Day Money Back Guarantee, hassle free. If you're unhappy with your purchase, simply contact us!
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